FAQs

1. HOW CAN I CONTACT UCA LINGERIE REGARDING ORDERS, PRODUCTS, ETC.?

For any questions or concerns regarding your orders or products, feel free to contact us via email at contact@ucalingerie.com. We are always here for you! Feel free to reach out anytime if you have any questions.

2. DO YOU OFFER PLUS SIZE?

Yes, we do! We offer a range of plus-size products designed to provide comfort and support for women of all body types. Please check out our plus-size collection through the link provided. We are committed to offering comfortable lingerie for every woman. Start shopping now!

3. WHAT SIZE AM I?

We understand you may be unsure about your fit and size when shopping online. This is why we have tried our best to create helpful fit guides along with instructions on how to measure yourself. Please check out our Find Your Bra Fit section for your best fitting.

4. WHEN WILL I RECEIVE MY ORDERS?

Once your order leaves our warehouse, US delivery typically arrives within 4-7 days. In the event of certain special circumstances, there might be a slight delay in your order, but such occurrences are relatively uncommon. Thank you for your patience.

5. MY PACKAGE IS MISSING. CAN YOU HELP?

Once your order has left our warehouse and you have any issues with it, please contact the delivery carrier first to try and track your package. In the meantime, we also recommend you start a mail search on the carrier’s website.

USPS:   https://www.usps.com/help/missing-mail.htm

6. CAN I EXCHANGE MY ITEM?

Perfect fit promise: returns & exchanges free for 30 days for all eligible orders. Please try on the bra to ensure a good fit, making sure to leave the original tags attached. We only accept underwear in unworn condition, with original tags. Items marked final sale are not eligible for return or exchange.

7. CAN I CANCEL MY ORDER AFTER IT IS PLACED?

Before the item is shipped, you can check your My Account section and cancel the order in Order Status. Once an order has been shipped, it cannot be canceled.

8. WHERE IS MY ORDER SHIPPED FROM?

All orders are shipped from our warehouse located in Charlotte, North Carolina, USA.

9. WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please check out at our Return Policy page to learn more.

10. HOW AND WHEN WILL I RECEIVE A REFUND FOR MY RETURN?

Refunds are usually processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request. We will send you an email notification when we start processing your refund. Thank you for your patience and understanding.