- You may return all products within 30 days (from the date you receive the items) of delivery for refund.
- You can only return unworn, unwashed, undamaged items with original UCA labels, hang tags and original packaging.
- UCA LINGERIE is not responsible for lost or damaged return packages.
- For health and safety reasons, we do not accept items that have been cut or removed from clothing labels and hang tags. Thus items not in new or unworn condition will be rejected during the sanitary inspection.
- Remove jewelry before trying on lingerie. Our lingerie is made from fine and delicate fabrics, which can snag and tear easily.
- Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.
- Damaged/washed/dyed/modified items cannot be returned.
*We do not offer exchanges, but you can return the merchandise you don’t want back to UCA LINGERIE, and place a new order online for the item(s) you like.
*Before the item is shipped, you can check My Account and cancel the order in Order Status, and it cannot be canceled after it is shipped.
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request. We will send you an email notification when we start processing your refund. Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
For further Information or questions, "Contact Us" to contact our customer service team for help, to find the exact solution you need.