Shipping & Return Policy

Delivery, Shipping & Handling
Return, Exchange And Refund Policy

Delivery Policy    

All deliveries are pending credit card approval, merchandise availability, traffic and weather conditions. Once you place an order, you have up to ONE hour to cancel or change it. You’ll receive an email when your order has shipped out and once your order is shipped, it cannot be changed or cancelled.

 

UCALINGERIE.COM knows what our customers want and need, and we are more eager than you to deliver your bras and panties. Shop all of our collections and receive FREE STANDARD SHIPPING on all orders!

Missing Packages

Be sure to check around your house and mailbox, or ask your neighbors if they received it for you. There's also a chance it was marked ‘Delivered’ before it was dropped off. If your package still hasn’t turned up 7 days after you received a delivery confirmation email, please contact customer service at 1(980) 580-9855 or start a Live Chat.

 

Shipping

The Shipping Options apply to in-stock merchandise for orders shipped within the United States. Your order will be delivered by FREE USPS SHIPPING and reach your destination within 4-7 days.

 

Sales tax:

We collect Sales Tax on Shipping & Handling charges, where applicable, and pay it to the state to which we've shipped your merchandise. It's a State Tax regulation. City & Local taxes may also apply.

 

Orders will be processed and shipped pending credit card authorization. When you place an order, we will pre-authorize your credit card to ensure the funds are available. If you are using Master Card or Visa, the pre-authorization may appear as if you have been charged. With some institutions' cards, the funds become unavailable, but the account is not debited until the order is shipped. If the order is cancelled for any reason, it depends on the issuer of the card for the time it takes for the hold to release.

Return + Exchange Policy

If you're not completely happy with your purchase, just return it for a refund.

1. You may return all products within 30 days (from the date you receive the items) for a refund.
2. We only accept unworn, unwashed, undamaged items with original UCA labels, hang tags and the original packaging.
3. UCA LINGERIE is not responsible for lost or damaged return packages.
4. Please write us by email or Live Chat if you need to return, and we will send you a return shipping label based on the actual situation you described. In the case you have wrongly chosen the size/color/style, a restocking fee will be charged up to $6.00 or CAD $15 and it will be deducted from the refund issued to your account.

Important Notice

· For health and safety reasons, we do not accept items that have been cut or removed from clothing labels and hang tags. Thus items not in new or unworn condition will be rejected during the sanitary inspection.
· Remove jewelry before trying on lingerie. Our lingerie is made from fine and delicate fabrics, which can snag and tear easily.
· Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be accepted for the return.
· Damaged/washed/dyed/modified items cannot be returned.

Returns + Exchanges By Mail

We cannot accept exchanges at this time. You can place a new order for an updated item, and separately mail the return back to us.

· Reach us through our online Live Chat or email us directly at contact@ucalingerie.com about the items you’d like to return. We will print your shipping label and send it to your mailbox, so you can send your items back.
· If your order is qualified for free returns, you can use this label to mail your items back at no additional cost.
· If your order is not qualified for free returns, you can still get a label to mail your items back, but a $6 or CAD $15 fee will be deducted from your refund to cover the restocking cost.

Refund

Refunds will be processed within 1-3 days after we receive your package if the items are in qualified condition. The refund will be issued to your original payment account, as per your request. We will send you an email notification when we start processing your refund. Thank you for your patience and understanding.

Help Center

For further Information or questions, email us at contact@ucalingerie.com or call Customer Service at (980) 580-9855, start a Live Chat Monday through Sunday 8:30am–8:30pm EST.